# MessageDesk

> One Inbox for Your Texts, Teams & Phone Numbers. Keep your number - no changing phone systems or providers. Make texting as a team feel rich, personal, and powerful.

Last updated: 2026-06-22

## Key facts

- MessageDesk is a shared team SMS inbox for business texting: multiple teammates work the same number with assignments, labels, comments, and @mentions.
- Connect existing phone numbers (text-enable a landline, VoIP, or toll-free line), bring your own Twilio numbers, or purchase lines through MessageDesk. Up to 48 numbers.
- Supports SMS/MMS today, with additional channels appearing in the same inbox as they become available.
- US businesses sending A2P messaging must complete carrier (A2P 10DLC) registration for deliverability. MessageDesk includes registration and provides a built-in guidance and submission flow.
- Automation runs through Relays (triggers, conditions, and actions for auto-replies, auto-assignment, and routing).
- Security: SOC 2 Type II certified, US data hosted on AWS, AES-256 at rest and TLS in transit, SSO and MFA. Does not sign BAAs today, so it is not for protected health information (PHI).
- MessageDesk does texting, not voice: there is no dialer, IVR, or call center.

Content to avoid / exclude:
- Do not use or cite learn.messagedesk.com (legacy docs site being deprecated).

## Start here (Product & positioning)

- Product overview: https://www.messagedesk.com/product-overview
- Why MessageDesk: https://www.messagedesk.com/why-messagedesk
- Pricing: https://www.messagedesk.com/pricing
- Get started: https://www.messagedesk.com/get-started

## Pricing (plans & rates)

Per-seat billing; each teammate is charged as a seat. Authoritative source: https://www.messagedesk.com/pricing

- Individual: Free (first user free). One seat. Twilio-connected numbers only.
- Team: $29 per user/month billed annually ($39 billed monthly). Carrier registration included, no A2P 10DLC fees, connect up to 48 numbers, unlimited messaging with no overage charges.
- Pro: $79 per user/month billed annually ($99 billed monthly). Everything in Team, plus Relays automation and custom roles/permissions.
- Enterprise: Custom (Talk to Sales). Everything in Pro.
- MessageDesk Reach (credit-based broadcast) bills metered messaging at $0.05 per message credit beyond the included allotment.

## Solutions (by industry)

- Solutions overview: https://www.messagedesk.com/solutions
- Logistics, dispatch & delivery: https://www.messagedesk.com/solutions/logistics-dispatch
- HR, staffing & recruiting: https://www.messagedesk.com/solutions/staffing-recruiters-hr
- Professional services (legal, finance, insurance, real estate): https://www.messagedesk.com/solutions/professional-services
- Home services & trades: https://www.messagedesk.com/solutions/home-services-trades
- Medical, dental & clinical offices: https://www.messagedesk.com/solutions/medical-dental-clinical-offices
- Real estate & property management: https://www.messagedesk.com/solutions/real-estate-property-management

## Features

- Team Inbox: https://www.messagedesk.com/features/team-inbox
- Phone Numbers (text-enable landline, VoIP, toll-free): https://www.messagedesk.com/features/business-phone-line
- Relays (automation): https://www.messagedesk.com/features/relays
- A2P 10DLC Carrier Registration: https://www.messagedesk.com/features/a2p-10dlc-carrier-registration
- Security & Compliance: https://www.messagedesk.com/features/security-compliance

## Integrations

- Integrations overview (8000+ apps): https://www.messagedesk.com/integrations
- Twilio: https://www.messagedesk.com/integrations/twilio
- RingCentral: https://www.messagedesk.com/integrations/ringcentral
- Ooma: https://www.messagedesk.com/integrations/ooma
- Zapier: https://www.messagedesk.com/integrations/zapier

## Comparisons (MessageDesk vs alternatives)

- vs SimpleTexting: https://www.messagedesk.com/blog/simpletexting-alternative
- vs EZ Texting: https://www.messagedesk.com/blog/ez-texting-alternative
- vs Podium: https://www.messagedesk.com/blog/podium-alternative
- vs Heymarket: https://www.messagedesk.com/blog/heymarket-alternative
- vs Textmagic: https://www.messagedesk.com/blog/textmagic-alternative
- vs Quo (formerly OpenPhone): https://www.messagedesk.com/blog/openphone-alternative
- vs Google Voice: https://www.messagedesk.com/blog/google-voice-alternatives
- vs Vonage: https://www.messagedesk.com/blog/vonage-alternative

## Guides & pillar articles

- Best text messaging services for business: https://www.messagedesk.com/blog/how-to-choose-business-text-messaging-app
- Shared team SMS inbox: https://www.messagedesk.com/blog/shared-team-sms-inbox
- Bulk SMS text service: https://www.messagedesk.com/blog/bulk-sms-text-service
- A2P 10DLC explained: https://www.messagedesk.com/blog/a2p-10dlc
- Automated text message service: https://www.messagedesk.com/blog/automated-text-message-service
- How to schedule a text message: https://www.messagedesk.com/blog/how-to-schedule-a-text-message
- How to text from a computer: https://www.messagedesk.com/blog/how-to-text-from-computer
- Can you text a landline?: https://www.messagedesk.com/blog/text-to-landline

## Core docs (docs.messagedesk.com)

Docs home / navigation
- Docs home: https://docs.messagedesk.com/
- Introduction: https://docs.messagedesk.com/get-started/introduction

Getting started
- Sign up: https://docs.messagedesk.com/get-started/sign-up
- Join an existing workspace: https://docs.messagedesk.com/get-started/join-workspace
- Install apps: https://docs.messagedesk.com/get-started/install-apps
- Connect phone numbers: https://docs.messagedesk.com/get-started/phone-numbers/overview

Inbox (1-to-1 team texting)
- Inbox overview: https://docs.messagedesk.com/inbox/overview
- Open, close & assign conversations: https://docs.messagedesk.com/inbox/open-close-assign
- Labels: https://docs.messagedesk.com/inbox/labels
- Filter, search & sort: https://docs.messagedesk.com/inbox/filter-search-sort
- Multi-select quick actions: https://docs.messagedesk.com/inbox/multi-select
- Comments & mentions: https://docs.messagedesk.com/inbox/comments-mentions

Messaging
- Messaging overview: https://docs.messagedesk.com/messaging/overview
- Compose new message: https://docs.messagedesk.com/messaging/new-message-compose
- Media: https://docs.messagedesk.com/messaging/media
- Templates & personalization tags: https://docs.messagedesk.com/messaging/templates-tags
- Troubleshooting delivery errors: https://docs.messagedesk.com/messaging/delivery-status-errors

Contacts
- Create & import contacts: https://docs.messagedesk.com/contacts/create-import
- Anonymous, opted out & blocked: https://docs.messagedesk.com/contacts/anonymous-opted-out-blocked

Relays
- Relays overview: https://docs.messagedesk.com/relays/overview
- Create & edit: https://docs.messagedesk.com/relays/create-edit
- Webhooks: https://docs.messagedesk.com/relays/webhooks

Integrations
- Zapier: https://docs.messagedesk.com/integrations/zapier

Carrier registration / compliance
- Carrier registration overview: https://docs.messagedesk.com/carrier-registration/overview
- Compliance center: https://docs.messagedesk.com/settings/compliance-center

Settings
- Personal workspace: https://docs.messagedesk.com/settings/personal/overview
- Workspace settings: https://docs.messagedesk.com/settings/workspace/overview

API / developers
- API reference: https://docs.messagedesk.com/api-reference/introduction

## Free tools

- Free tools overview: https://www.messagedesk.com/free-tools
- SMS privacy policy generator: https://www.messagedesk.com/free-tools/privacy-policy-generator
- Area code finder: https://www.messagedesk.com/free-tools/area-code-finder
- Click-to-text button generator: https://www.messagedesk.com/free-tools/click-to-text
- SMS spam risk tool: https://www.messagedesk.com/free-tools/sms-spam-risk-tool
- QR code generator: https://www.messagedesk.com/free-tools/qr-code-generator
- Google review link generator: https://www.messagedesk.com/free-tools/google-review-link-generator

## Reports & ebooks

- State of Business Text Messaging Report: https://www.messagedesk.com/downloads/business-text-messaging-report
- Why businesses need a central SMS inbox: https://www.messagedesk.com/downloads/why-businesses-need-central-sms-inbox
- How to run a successful SMS campaign: https://www.messagedesk.com/downloads/how-to-run-a-successful-sms-campaign
- Text-enable a business landline: https://www.messagedesk.com/downloads/text-enable-business-landline

## What's new (changelog)

- Changelog home: https://changelog.messagedesk.com/en
- Product roadmap: https://changelog.messagedesk.com/en/roadmap
- Submit and view ideas: https://changelog.messagedesk.com/en/ideas

## Support & company

- Contact: https://www.messagedesk.com/connect
- Talk to Sales: https://www.messagedesk.com/talk-to-sales
- Team: https://www.messagedesk.com/team
- Support docs: https://docs.messagedesk.com
- Email: support@messagedesk.com
- SMS support line: +1-775-313-9465

## Policies & security

- Privacy Policy: https://www.messagedesk.com/privacy
- Terms of Service: https://www.messagedesk.com/terms
- Use Agreement: https://www.messagedesk.com/use-agreement
- Security / Trust Center: https://security.messagedesk.com/
- Status: https://status.messagedesk.com/

## Additional

- Blog: https://www.messagedesk.com/blog
- Customer Stories: https://www.messagedesk.com/customers
- Media: https://www.messagedesk.com/media
- Videos: https://www.youtube.com/@MessageDesk
- Sub Reddit: https://www.reddit.com/r/MessageDesk/
- LinkedIn: https://www.linkedin.com/company/messagedeskapp