Campaigns & automation
Start Text Campaigns, Follow Up & Close the Loop with Automation
Expand your teams' messaging capabilities with scheduled texts, keyword-based autoresponders and integrations.
![text message scheduling](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e92a0033f94e9c589304_text-message-scheduling.webp)
![text message forms](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e771e8fc5969d963086a_start-conversations.webp)
Start conversations
Start campaigns with broadcasts, chatbot & forms.
Start conversations through a scheduled broadcast to a contact group using a website chatbot or via web form.
- Start and mange conversations then automate follow-ups.
- Tie broadcasts, chatbot and forms to groups with keywords.
- Apply templates with tags to personalize messages at scale.
Autoresponders
Send automatic replies when contacts text a keyword.
Send automatic texts when contacts text a keyword. Then automatically group contacts based on their responses.
- Keywords like “QUOTE” or “HELP” automatically add contacts to groups.
- Move contacts between groups by chaining keyword responses together.
- Assign teammates to text threads as contacts change groups.
![text message automation](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e7e0c3a6025b3705dd41_autoresponder-flow.webp)
![MessageDesk integrations](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e840a5588cd3befde7a7_zapier-integration-list.webp)
Integrations
Close the loop with automated replies or actions.
Take action based on replies and more. Use Zapier to integrate MessageDesk with the other apps your organization uses.
- Triggers automatically add or remove contacts from groups.
- Auto-assign conversations to teammates based on replies.
- Create automation for service, support, and more.
Out-of-office texts
Automate responses when outside of office hours.
Let contacts know when you're unavailable. Manage expectations by setting up office-hours tied to automated texts.
- Set weekend and weekday availability as-needed.
- Personalize responses with templates, tags, media and links.
- Use call forwarding for more response capabilities.
![setting up office hours](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e8650033f9405b5881da_Automatic-out-of-office-text-messages.webp)
Additional automation resources.
Check out these additional automation resources.
![text message marketing](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2dfde0b885f48f7e36a7a_what-is-sms-marketing.webp)
What is SMS Marketing? How to Run a Text Marketing Campaign
Learn what SMS text message marketing is and how to run your first text marketing campaign.
Mass Messaging | 7 min. read
![text message automation](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e98fb9ea27b01feb94ac_automated-texts.webp)
Automated Text Messages | Automated Texting Service Guide
Everything you need to know about setting up and sending automated text messages.
Automated Messaging | 13 min. read
![sms autoresponders](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e966b9ea278b76eb9270_sms-autoresponder-texts.webp)
Using Autoresponder Texts + Best Autoresponder Templates
Learn how to set up automatic response texts and get free autoresponder text examples.
Automated Messaging | 8 min. read