Start More Text Conversations & Close the Loop with Automation
Extend the reach of your messaging capabilities with chatbots, forms, and automation.
Start conversations with broadcasts, web forms or a chat bot.
Send a broadcast to contacts or directly your website visitors to a form or chatbot that starts a text thread on your phone line.
- Send broadcasts with keywords for automatic replies.
- Embed a chatbot to gather contact info and send replies.
- Add forms to your website or landing page.
Send automatic replies when contacts text a keyword.
Send automatic texts when contacts text a keyword. Then automatically group contacts based on their responses.
- Use “QUOTE” or “HELP” to add contacts to groups.
- Chain keyword responses to dynamically group contacts.
- Assign teammates to text threads.
Close the loop with automated replies and actions.
Take action based on replies and more. Use Zapier to integrate MessageDesk with the other apps your organization uses.
- Triggers automatically add or remove contacts from groups.
- Auto-assign conversations to teammates based on replies.
- Create automation for service, support, and more.
More resources
Visit the MessageDesk blog for practical tips on business, messaging and more.
Read articles
Go to our YouTube channel for helpful and instructional videos from our team.
Watch videosDownload ebooks and check out our free tools including our free AI SMS Template Generator.
Check out tools & downloadsAutomate responses when outside of office hours.
Let contacts know when you're unavailable. Manage expectations with office-hours tied to automated texts.
- Set weekend and weekday availability as-needed.
- Personalize responses with templates, tags, media and links.
- Use call forwarding for more response capabilities.
