Campaigns & automation

Start Text Campaigns, Follow Up & Close the Loop with Automation

Expand your teams' messaging capabilities with scheduled texts, keyword-based autoresponders and integrations.

text message scheduling

Send broadcasts and start campaigns with keywords, then automate follow-ups.

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Start Conversations

Kick things off with a broadcast, chatbot or web form.

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Autorespond to Keywords

Automatically respond when contacts text keywords.

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Integrations Close the Loop

Use Zapier to integrate with all the other tools you use.

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Set Out-of-Office Texts

Respond to contacts instantly outside of office hours.

text message forms
Start conversations

Start campaigns with broadcasts, chatbot & forms.

Start conversations through a scheduled broadcast to a contact group using a website chatbot or via web form.

  • Start and mange conversations then automate follow-ups.
  • Tie broadcasts, chatbot and forms to groups with keywords.
  • Apply templates with tags to personalize messages at scale.

Send automatic replies when contacts text a keyword.

Send automatic texts when contacts text a keyword. Then automatically group contacts based on their responses.

  • Keywords like “QUOTE” or “HELP” automatically add contacts to groups.
  • Move contacts between groups by chaining keyword responses together.
  • Assign teammates to text threads as contacts change groups.
text message automation
MessageDesk integrations

Close the loop with automated replies or actions.

Take action based on replies and more. Use Zapier to integrate MessageDesk with the other apps your organization uses.

  • Triggers automatically add or remove contacts from groups.
  • Auto-assign conversations to teammates based on replies.
  • Create automation for service, support, and more.
Out-of-office texts

Automate responses when outside of office hours.

Let contacts know when you're unavailable. Manage expectations by setting up office-hours tied to automated texts.

  • Set weekend and weekday availability as-needed.
  • Personalize responses with templates, tags, media and links.
  • Use call forwarding for more response capabilities.
setting up office hours
Add texting to your phone system
Learn how to add SMS superpowers to your business phone.