Team inbox
One Inbox, One Phone Number, for Every Conversation
Communication gets easier when it lives in one place. Unify your entire teams' text message conversations into one shared inbox.
One inbox - one number
Unify all text conversations with one team inbox.
Too many phone numbers across all or your teammates in your business or organization? Let's get that down to one.
- Text-enable your existing business landline or VoIP number.
- Every inbox is one-to-one with a 10-digit phone number.
- Consolidate support, billing or any other phone line into one.
Filter & sort
Route messages to the right team with views and filters.
Clarity eliminates confusion. Create custom views and use filters to see who's waiting, who needs a response and resolution.
- Create color-coded custom views for teams or departments.
- Filter by newest to oldest, waiting, replied or assigned.
- Open new conversations and close them when resolved.
Assign & comment at teammates
Quick responses start with comments and assignment.
Comment at teammates to loop them in. Assign conversations to enable teammates to take charge and deliver timely solutions.
- Get eyes on the right conversations at with comments.
- Assign conversations to yourself or any other teammate.
- Set permissions to grant access to certain conversations.
One inbox - any device
Keep connected to contacts as a team from any device.
Business doesn't always take place in the office. Access your team inbox from mobile, tablet, and computer.
- Download MessageDesk's iOS app to your iPhone or iPad.
- Text from any Android device using the Android app.
- Log in from a computer or any device with a web browser.
Additional team inbox resources.
Check out these additional shared team inbox resources.
The Inbox Zero Method | How to Manage Email, Texts, & Chats
What is Inbox Zero? What is the Inbox Zero method? Learn how to achieve Inbox Zero.
Team Messaging | 7 min. read
2022’s Top Shared Team Inboxes for Managing Conversations
Here’s a list of the top team inbox software and shared inboxes for teams.
Team Messaging | 8 min. read
What’s An SMS Inbox? How to Text as a Team With an SMS Inbox
Tips and a list of the best team communication apps and internal communications software.
Team Messaging | 9 min. read