Text as a Team on Your Phone Line with a Shared SMS Inbox
Communication gets easier when it lives in one place. Unify your entire teams' text message conversations into one shared inbox.
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Unify all of your organization's text conversations with a team inbox.
Texting from personal numbers? Get a team SMS inbox to view every text thread across your entire organization in one place.
- Text-enable your existing phone line and tie it to an inbox.
- Gain transparency and oversight of all text conversations.
- Consolidate all text threads into one phone line.
Route messages to the right team with views and filters.
Clarity eliminates confusion. Create custom views and filters to see who's waiting and who needs a response.
- Create color-coded custom views for teams or departments.
- Filter by newest to oldest, waiting, replied or assigned.
- Open new conversations and close them when resolved.
Quick responses start with comments and assignment.
Comment at teammates to loop them in. Assign conversations to enable teammates to take charge and deliver timely solutions.
- Get eyes on the right conversations with comments.
- Assign conversations to yourself or any other teammate.
- Set permissions to grant access to certain conversations.
Keep connected to contacts as a team from any device.
Business doesn't always take place in the office. Access your team inbox on mobile, tablet, and desktop computer.
- Download MessageDesk's iOS app to your iPhone or iPad.
- Text from any Android device using the Android app.
- Log in from a computer or any device with a web browser.
More resources
Visit the MessageDesk blog for practical tips on business, messaging and more.
Read articles
Go to our YouTube channel for helpful and instructional videos from our team.
Watch videosDownload ebooks and check out our free tools including our free AI SMS Template Generator.
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