One Inbox, One Phone Number, for Every Conversation
Communication gets easier when it lives in one place. Unify your entire teams' text message conversations into one shared inbox.
One inbox - one number
Unify all text conversations with one team inbox.
Too many phone numbers across all or your teammates in your business or organization? Let's get that down to one.
- Text-enable your existing business landline or VoIP number.
- Every inbox is one-to-one with a 10-digit phone number.
- Consolidate support, billing or any other phone line into one.
Filter & sort
Route messages to the right team with views and filters.
Clarity eliminates confusion. Create custom views and use filters to see who's waiting, who needs a response and resolution.
- Create color-coded custom views for teams or departments.
- Filter by newest to oldest, waiting, replied or assigned.
- Open new conversations and close them when resolved.
Assign & comment at teammates
Quick responses start with comments and assignment.
Comment at teammates to loop them in. Assign conversations to enable teammates to take charge and deliver timely solutions.
- Get eyes on the right conversations at with comments.
- Assign conversations to yourself or any other teammate.
- Set permissions to grant access to certain conversations.
One inbox - any device
Keep connected to contacts as a team from any device.
Business doesn't always take place in the office. Access your team inbox from mobile, tablet, and computer.
- Download MessageDesk's iOS app to your iPhone or iPad.
- Text from any Android device using the Android app.
- Log in from a computer or any device with a web browser.
Additional team inbox resources.
Check out these additional shared team inbox resources.
The Inbox Zero Method | How to Manage Email, Texts, & Chats
What is Inbox Zero? What is the Inbox Zero method? Learn how to achieve Inbox Zero.
Team Messaging | 7 min. read
2022’s Top Shared Team Inboxes for Managing Conversations
Here’s a list of the top team inbox software and shared inboxes for teams.
Team Messaging | 8 min. read
What’s An SMS Inbox? How to Text as a Team With an SMS Inbox
Tips and a list of the best team communication apps and internal communications software.
Team Messaging | 9 min. read