Twilio SMS Integration: One Shared Inbox for Your Whole Team.
MessageDesk works on top of your Twilio account. It never takes over your number's webhooks, so your CRM, Studio flows, and custom code keep sending the way they do today.
$39 per user/month on Team, starting at one seat. No per-message markup on your Twilio traffic.
14-day free trial. Card required at signup. SOC 2 Type II-certified platform.
Keep everything you've built on Twilio.
MessageDesk connects through Twilio Event Streams. Nothing to port, re-register, or rebuild.
Your numbers stay in your Twilio account
Your A2P 10DLC or toll-free registration stays with Twilio
Billing and usage stay in Twilio
Webhooks, Studio flows, and API workflows keep running
Texts sent from your CRM, ERP, ATS, or custom code land in the same conversations
Twilio delivers your texts. Your team works from a shared inbox.
Twilio handles delivery. MessageDesk handles the people side: who answers each text, what's still waiting, and who can see what.
Assign every conversation
Route, assign and manage text message threads as a team with shared oversight.
Organize and sort with labels and filters
Label threads and filter your inbox by label, assignee, or phone line.
Manage threads as a team
Leave internal comments and @mention teammates. Contacts never see them.
Custom roles and permissions
Control access to phone lines, text threads, labels, templates and more.
On Pro User Seats: Unlock custom roles and permissions, automation with Relays, Zapier integration, and webhooks. Check out pricing.
MessageDesk or Twilio Flex?
Flex is Twilio's programmable contact center. MessageDesk is a ready-made shared inbox for texting. Here's how they compare.
Product comparison
Built for
Shared SMS and MMS inbox for teams
Programmable contact center, voice first
Setup
Paste your SID and token. Minutes.
Developers build the agent interface
Pricing
$39 per user/month on Team
From $35 per active user, or $150 per named user
Usage fees
No markup on Twilio's base US rate of $0.0083 per SMS segment
Metered voice, numbers, and recording
Voice calls
No. Text only.
Yes
Sources, checked October 2026: Twilio SMS pricing (US) · Twilio Flex pricing · Twilio Event Streams docs · MessageDesk Twilio setup docs
From teams who connected their Twilio numbers.
“Connecting our Twilio numbers to MessageDesk was super easy. … Now I can see all the messaging our team was already doing in one inbox.”
“All my existing Twilio messaging now runs through MessageDesk. It's so nice that MessageDesk plugs right into existing messaging and everything in just a few clicks. Setup was a breeze.”
Connect Twilio numbers to MessageDesk in four steps.
- 1
Create your MessageDesk account
Pick a plan and add a card. No charges until your 14-day free trial ends.
- 2
Connect Twilio Numbers
In MessageDesk Settings → Phone Management, click Add Phone Number and choose Connect Twilio.
- 3
Enter your credentials and numbers
Add your Twilio Account SID, Auth Token, and the numbers you want to connect. MessageDesk sets up your Event Streams automatically.
- 4
Reply from the shared inbox
Every inbound and outbound text syncs to one shared team inbox.
Twilio is the pipeline. MessageDesk is the inbox user interface.
Running Twilio under a CRM, scheduling software, Zapier, or a custom backend? Those tools keep sending through Twilio. Twilio Event Streams can deliver the same event to several destinations at once, so MessageDesk receives a copy of every text and reply while your existing integrations keep working.
Twilio delivers
Your numbers, A2P 10DLC or toll-free registration, and usage billing stay in your Twilio account. Your voice provider stays where it is.
Your tools send
Your CRM, scheduling system, Zapier zaps, Studio flows, and custom code keep sending through Twilio, unchanged.
Your team answers
Filter the inbox by phone line, assign conversations, and control what each teammate can see with roles and permissions.
FAQs
Frequently asked Twilio integration questions.
Create a MessageDesk account, then go to Settings → Phone Management, click Add Phone Number, and choose Connect Twilio. Enter your Twilio Account SID, Auth Token, and the numbers you want to connect. MessageDesk sets up Event Streams for you. Read the full Twilio setup docs.
No. Your A2P 10DLC or toll-free registration stays in Twilio and carries over as is with your numbers. Your numbers do need to be registered in Twilio before you connect them. Need help getting registered with Twilio? Read our carrier registration guide.
No. MessageDesk uses Twilio Event Streams, not your number's webhook. Your Studio flows, CRM syncs, and API workflows keep running.
Team is $39 per user a month, or $29 billed annually. Pro is $99, or $79 billed annually, and adds Relays, Zapier, and webhooks. Connecting Twilio waives Team's usual three-seat minimum, so you can start with one seat. There's no per-message markup. Twilio still bills your messaging. See full pricing.
Yes. Every account starts with a 14-day free trial on the plan you pick. Signup asks for a card, nothing is charged during the trial, and you can cancel anytime before it ends.
Flex is a programmable contact center your developers build on, with calling built in. MessageDesk is a ready-made shared inbox for texting that connects in minutes.
Yes. Texts your systems send on a connected Twilio number show up in the thread with a “Sent” status. Delivery status for those doesn't sync yet. For full delivery tracking, send from MessageDesk.
Yes, on Pro user seats. Add the Send Webhook action to a Relay and it pushes each message event to an endpoint you control.
Yes. Send and receive images (JPG, PNG, GIF, HEIC, WebP), PDFs, and documents up to 10 MB each. Files over 500 KB send as clickable links.
US and Canadian numbers, local 10DLC or toll-free.
No. MessageDesk doesn't offer voice. It handles SMS and MMS, and your calls stay with Twilio or your current provider.
Additional Twilio texting resources.
Check out these additional integration resources
Twilio Flex Alternatives: Best Options for SMS Teams
Twilio SMS Inbox: Connect a Shared Team Inbox to Your Twilio Numbers
Automated Text Messages Guide | How to Send Automated Texts
Connect your Twilio numbers to a shared team inbox.
No-code setup in minutes. $39 per user/month, with no per-message fees.