The Twilio SMS Inbox Built for How Your Team Works
Add a simple, scalable team inbox to your Twilio phone ecosystem. No porting. No downtime. Just better texting.
Keep your Twilio setup. Add clarity, speed, and collaboration.
MessageDesk connects to your existing Twilio account. No new carrier registration. No webhooks to edit. Just link your numbers.
One Inbox for every Twilio text
Sync all your Twilio lines into MessageDesk. Every incoming and outgoing message stays visible to your team in real time.
Full control stays in Twilio
Manage your billing, usage, and number configuration in Twilio. MessageDesk adds the shared inbox you’ve been missing.
Scale your Twilio text messaging without the mess.
Your team gets everything they need to respond quickly and never miss a message.
1-on-1 and group texting
Send and receive messages (SMS + MMS) using your existing Twilio numbers. Each conversation stays in sync for everyone.
Scale faster across teams
Assign conversations, add labels, and manage replies from sales, support, or dispatch from one organized inbox.
How to connect your Twilio account to MessageDesk:
Create a MessageDesk account
You can start free. No porting or registration required.
Connect your existing Twilio account
Securely authenticate your Twilio SID and Auth Token.
Select the phone numbers to connect
Pick your Twilio numbers and MessageDesk will auto-configure the connection.
Start texting from the shared team inbox
Every inbound and outbound message syncs instantly without extra webhook setup.
FAQs
Frequently asked Twilio integration questions.
Read full Twilio documentation here.
To connect your Twilio account:
1. Create a MessageDesk account.
2. Click Add Phone Number.
3. Select Connect Twilio.
4. Enter your Twilio Account SID, Auth Token, and the phone number(s) you want to use (without the +1).
Once added, your Twilio number will appear in your MessageDesk shared inbox and be ready to send and receive texts.
💡 Pro tip: Make sure your number is registered with carriers for texting and properly configured in Twilio with the correct webhook setup. We can help you if you’re unsure.
No. Twilio handles all of your registration (A2P 10DLC or Toll-Free), messaging, and billing. MessageDesk is just the "front-end" inbox for you and your team to send, receive, view messages etc. You don’t need to register with carriers twice.
Yes. MessageDesk supports:Images (JPG, PNG, HEIC)PDFs, CSVs, Docs and file links for larger media.
For now, yes. MessageDesk includes “Reply STOP to opt out” to help you meet 10DLC compliance requirements. This helps maximize deliverability and avoid carrier filtering.
MessageDesk provides message-level delivery status, including “Delivered,” “Queued,” or “Failed.”
Common reasons for failure include:
- Missing opt-out language
- Exceeding carrier rate limits
- Messages not matching your Twilio registered campaign use case
MessageDesk is free for up to one user seat and Twilio connected phone numbers.
No, Messagedesk does this automatically. You'll only need to update your webhook settings if you already use a messaging service that handles webhooks instead of numbers.
In this case you'll need to go update the messaging service associated with your number. Go to 'Integration' section in Twilio and elect 'Defer to sender's webhook'.
Yes, Messages sent from external systems appear in MessageDesk with a “Sent” status. Delivery status updates from external sends are not currently synced. For complete delivery tracking, send messages directly from MessageDesk.
Soon. We're adding support to forward inbound and outbound webhooks to custom endpoints. This lets you:
1. Parse messages
2. Run AI workflows
3. Update CRMs or dashboards
For now, MessageDesk owns the webhook. You can proxy traffic yourself if needed—we'll support relayed endpoints in an upcoming release.
Yes. Those messages appear in MessageDesk threads with “Sent” status. A future Relays update will sync delivery reports too.
Additional Twilio texting resources.
Check out these additional integration resources
Business SMS | 20+ Best Business Text Messaging Services
SMS Phone Number Guide | How to Choose Phone Numbers for SMS
Automated Text Messages Guide | How to Send Automated Texts
