Conversational Team-Based Text Support & Service
Keeping connected takes time and energy. Texting helps businesses and teams manage, assign, support and service customers.
![customer service and support](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63ebee143228f535b8452ca0_service-support-masthead.webp)
![comment assignment](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63cc8403d7632e24c8450c7c_comment-assign-teammates-550x550.webp)
Keep things conversational with team-based business text messaging.
People prefer personalized, authentic interaction and they want it in real-time. Texting helps teams keep things conversational.
- Manage inbound and outbound texts from a shared inbox.
- Resolve service issues with SMS and MMS support.
- Text-enable a toll-free or 10-digit local business number.
Broadcast updates and messages to your entire audience.
Send carrier-verified, high-volume, text broadcasts to hundreds of contacts from a 10-digit local or toll-free 800 phone number
- Organize contacts into groups for targeted messaging.
- Create custom templates and add tags like {{ FirstName }}.
- Send high-volume marketing and sales campaigns.
![team employees internally](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63eac2533a608a1846d69924_broadcast-staff.webp)
![inbox response and filter](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63ebf2dd9058c41d9b154db8_inbox-response-filter.webp)
Auto-confirm appointments and account information.
Set keywords to automatically trigger a text response for hours of operation, appointment dates, confirmations, and follow-ups.
- Use keywords like “CONFIRM” or “RESCHEDULE” for prompt responses.
- Chain keywords for confirmation and scheduling workflows.
- Use keywords like “ACCOUNT” or “DUE” to auto-answer questions.
Manage expectations with automatic out-of-office texts.
Text automatic out-of-office message when you’re away. Perfect for small businesses and offices with variable hours of operation.
- Set daily availability on an as-needed basis.
- Autorespond with texts based on your own operating hours.
- Change availability to match holiday hours and more.
![setting up office hours](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63e2e8650033f9405b5881da_Automatic-out-of-office-text-messages.webp)
We get along well with your other business tools.
Sync MessageDesk with your other business tools to save time, keep things consistent and get real-time access to info.
Additional service and support resources.
Check out these additional customer service and support resources.
![sms for customer support](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63ebca5e4e2af971ad343929_sms-customer-support.webp)
How to Use SMS Customer Service Software for Text Support
![texting employees](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63eac5e7bb8b3d3a1a7ea787_work-related-text-messages-mass-texting-employees.webp)
Using Text Messages to Communicate With Employees & Staff
![text message etiquette](https://cdn.prod.website-files.com/6349fd438ecb3a3594605225/63ebf1445a20a5be92812467_texting-etiquette-ruels.webp)