Healthcare
Reliable, Compliant Text Messaging for Patients, Providers & Staff
MessageDesk helps healthcare teams simplify patient and staff communication with reliable texting, appointment reminders, and automated updates in one shared inbox.
"We needed a better way to communicate with patients and staff without using personal phones. Now all of our reminders and internal messages are organized and visible in one place."
Susan G. - Office Admin, Pediatric Clinic
Tools for fast, secure, & patient-friendly communication.
Shared team inbox
Give your entire staff a unified view of patient conversations. No confusion about who replied or when.
Labels, assignment & routing
Organize communication by location, provider, or patient type. Assign conversations to staff instantly.
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Scheduled texts
Send appointment reminders, follow-ups, or check-ins automatically. No manual calls or forgotten messages.
Automated replies and inbox workflows
Set after-hours replies or keyword triggers (like “cancel” or “reschedule”) for smooth operations & less no shows.
Comments & mentions
Comment at or tag coworkers for context and handoffs. Keep patient conversations professional and private.
Built-in compliance
Get carrier-verified messaging for reliable delivery. Stay compliant with opt-in, permissions, and history.
Keep connected from first appointment to follow-up
Patient & team communication that finally feels organized.
MessageDesk gives your team one place to manage patient outreach, reminders, and internal coordination while maintaining compliance and professionalism.
- Route and assign messages to staff/departments.
- Track everything from first text to final follow-up.
- Save time with templates and personalized tags.
- Keep your entire practice visible and accountable.
Automate reminders, updates, and after-hours replies
Spend less time chasing patients and more time caring for them.
MessageDesk automates routine communication so patients get timely updates even when your office is closed and staff are away.
- Schedule appointment reminders and post-visit messages.
- Send after-hours auto-replies and reschedule links.
- Personalize every message with templates and tags.
- Reduce no-shows and improve patient satisfaction.
Organized & auditable
Every message, document, and update in one secure inbox.
MessageDesk keeps your patient and staff communication easy to manage, search, and report. No more lost messages.
- Store all patient and staff messages securely.
- Maintain searchable conversation history.
- View full message and job history anytime.
- Stay audit-ready with searchable records.
Fast, professional, verifed, communication
Fast, reliable communication on your verified business numbers.
MessageDesk text-enables your existing office line, giving your clinic the credibility of a consistent, carrier-verified phone number.
- Keep your current 10-digit landline, VoIP, or toll-free number.
- Get carrier-verified for 10DLC delivery and compliance.
- Manage all communication from trusted numbers.
- Protect your reputation with verified, reliable messaging.
Built for people who care for patients and keep clinics running.
MessageDesk helps your team deliver clear, consistent communication from appointment reminders to on-call updates.
Practice Coordinators & Admins
Centralize patient communication and reduce missed messages with one shared inbox and clear visibility.
Clinical Operations Managers
Coordinate staff schedules, manage on-call routing, and ensure every message is visible and auditable.
Care Providers & Nurses
Send timely, professional updates to patients or teammates, all within compliance boundaries.
Billing & Front Office Staff
Text appointment reminders, payment requests, and follow-up confirmations while keeping communication secure and organized.
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See all Integrations"MessageDesk has made patient communication so much easier. Our reminders go out on time, our staff stays organized, and we can finally see every message in one place."
Steve F. - Clinic Coordinator, ABA Clinic
Additional healthcare and clinical texting resources.
Check out these texting resources from our blog.
Is Texting HIPAA Compliant? HIPAA Compliant Texting Guide
Guide to HIPAA texting rules & HIPAA compliant texting apps + HIPAA text message templates.
Business Messaging | 13 min. read
Text Message Reminder & Appointment Confirmation Text Guide
Get confirmation text templates + learn how to send text reminders for appointments & more.
Automated Messaging | 17 min. read
Using Texts to Stop No Show Appointments & Missed Meetings
How to reduce no show appointments & missed meetings with texts + no show appointment text templates.
Automated Messaging | 15 min. read
It’s time to simplify patient & staff communication
Stop texting patients on personal phone numbers.
MessageDesk helps healthcare providers and clinical teams deliver reliable, compliant, and patient-friendly communication with one shared team inbox.