Home services
Keep Customers Happy, Crews on Schedule & Communication Organized.
MessageDesk helps trades, and home services teams manage customer messages, automate reminders, and stay on top of every job from one shared team inbox.
"Customers used to text our number and never get a reply. Now every message is visible, every team member can respond, and our customers love how fast we get back to them."
Bryan C. - HVAC
.webp){kind=icon}
Tools that keep your team connected and customers informed.
Shared team inbox
Every dispatcher, office admin, and manager sees the same messages. No more lost texts, duplicate replies, or confusion.
Labels, assignment & routing
Label conversations by job type, location, and more. Assign follow-ups and keep communication clear across your team.
Templates & personalization tags
Create reusable, professional messages for reminders, document requests, or policy updates with auto-filled names.
Scheduled texts
Queue appointment confirmations, payment reminders, or follow-ups automatically before and after every visit.
Automated replies and inbox workflows
Set up after-hours auto-replies, keyword triggers (like “quote,” “invoice,” or “schedule”), or routing to auto-assign teammates.
Media, PDFs & file attachments
Send and receive job photos, estimates, invoices, and receipts right inside each message thread.
Comments & mentions
Leave internal notes for team handoffs and approvals. Keep your crew aligned without customers seeing behind the scenes.
Built-in compliance
Get carrier-verified 10DLC messaging for reliable delivery. Stay compliant with opt-in, permissions, and message logs.
Keep connected from first text to final invoice
Customer & team communication that finally feels organized.
No more missed texts, unreturned calls, or messy inboxes. MessageDesk keeps every update, reply, and reminder in one easy-to-manage place.
- Route and assign messages instantly.
- Track everything from first text to final payment.
- Add internal comments for context and visibility.
- Keep your teams aligned in one shared inbox.
Automate reminders, ETAs & follow-ups
Build trust with consistent, proactive text message communication.
Automated texts keep your customers informed and your schedule full without manual phone calls or extra effort.
- Send appointment confirmations and ETA reminders automatically.
- Text customers payment or review links post-service.
- Auto-reply after hours or to common questions.
- Personalize every message with templates and tags.
Less chasing, more completing
Keep every photo, invoice, and message organized in one place.
MessageDesk makes it easy to send, receive, and store everything tied to a job. No lost attachments or missed project details.
- Securely send or receive PDFs, images, and more.
- Keep all files linked to their conversation.
- View full message and job history anytime.
- Stay audit-ready with searchable records.
Fast, professional, verifed, communication
Fast, reliable communication on your verified business numbers.
MessageDesk text-enables your existing business lines so calls and texts flow through one familiar number.
- Keep your current 10-digit landline, VoIP, or toll-free number.
- Get carrier-verified for 10DLC delivery and compliance.
- Manage all communication from trusted numbers.
- Protect your reputation with verified, reliable messaging.
Clarity and coordination for every job, crew, and customer.
From first inquiry to final payment, MessageDesk connects your office, crews, and customers with seamless communication workflows.
Owner-Operators
Follow up with leads faster and manage replies in one inbox without texting on your personal phone number or missing follow-ups.
Office Dispatchers & Admins
See every customer text, assign messages instantly, and keep your team accountable.
Field Service Managers
Send reminders, ETAs, and payment and review links automatically so your crews and customers stay in sync.
Accounting & Back Office Staff
Text PDF invoices, track payments and status, and maintain a searchable record of every message.
Connect MessageDesk to thousands of your favorite apps.
Connect your favorite app with Zapier
+ 8000 other apps
See all Integrations"MessageDesk keeps our customers informed and our crews aligned. We text reminders, send invoices, and manage every reply from one place on our company phone line."
Ryan P. - Flooring & Window Furnishings
Additional home services and trades texting resources.
Check out these texting resources from our blog.
Business Text Messaging | 8 Best Business Texting Services
A guide to the best business text messaging software, services & apps of 2023.
Business Messaging | 16 min. read
How to Send Invoices + Payment Reminder Texts & Emails
How to send an invoice & remind someone to pay you with payment reminders + templates.
Business Messaging | 18 min. read
Text Message Reminder & Appointment Confirmation Text Guide
Get confirmation text templates + learn how to send text reminders for appointments & more.
Business Messaging| 17 min. read
It’s time to simplify customer communication
Stop chasing messages across personal phones & numbers.
MessageDesk helps home services and trades-based businesses respond faster, stay organized, and up their professionalism with one shared inbox.