Logistics & dispatch
Respond Faster, Deliver Smoother & Keep Connected to Every Driver
MessageDesk helps logistics, dispatch, and delivery teams keep connected to drivers, staff, and customers with one shared team inbox.
"Everything used to run through personal cell phones. Now, our whole team sees every message. We see all conversations and know whats happening, there's no guessing or chaos."
Tim M. - Dispatch Manager
Tools that keep routes running, drivers informed & teams aligned.
Shared team inbox
No more missed texts. Manage multiple lines and collaborate in one inbox without shared phones.
Labels, assignment & routing
Routes and prioritize conversations by driver, route, or shift. Dispatchers see what matters most and reply fast.
Text message broadcasts
Broadcast route changes, weather alerts, and more to all of the right drivers with one click, instantly.
Record and store everything
Collect and store delivery photos, tickets, receipts and notes right inside message threads.
Automated replies and inbox workflows
Schedule recurring messages, set up auto-reply to keywords, and save hours every week.
A2P 10DLC carrier registration included
Get carrier-verified 10DLC texting for optimal delivery and protected messaging.
Keep connected from first text to final delivery
Keep connected and in control of every dispatch and driver conversation.
MessageDesk gives dispatch teams one shared view of every conversation, so updates never get missed, replies happen faster, and your team stays coordinated from first text to final delivery.
- Eliminate missed messages and phone tag.
- Keep dispatchers and drivers aligned in real time.
- Resolve issues faster with shared visibility and context.
- Respond to every stakeholder or driver with confidence.
Text with your existing numbers
Faster updates and fewer calls, all on the numbers your company owns.
MessageDesk adds texting to the phone lines your team already uses. Dispatchers can send updates instantly, drivers can reply fast, and stakeholders always see a familiar number they trust.
- Keep your existing landline or VoIP numbers — no downtime.
- Deliver critical updates and alerts instantly via text.
- Maintain your voice service with zero disruption.
- Eliminate texting from personal phone numbers.
Automate replies & teammate assignment
Less busywork, chasing, and phone tag. More on-time, correct, deliveries.
Automate the small stuff like labeling messages and assigning teammates to conversations, so your team can prioritize what matters: keeping drivers and deliveries moving.
- Automatically route messages by region, driver, or route.
- Cut down on manual sorting and repetitive follow-ups.
- Keep dispatchers focused on active routes, not inbox clutter.
- Respond faster when issues arise with clear visibility.
Proof & accountability
Every message, delivery and detail documented and protected.
MessageDesk keeps a complete record of every message, photo, and document. Your team gets a record of everything and total confidence when stakeholders ask for details.
- Store all messages, images, and delivery receipts.
- Find conversations instantly and search message history.
- Simplify invoicing, safety checks, and compliance reviews.
- Protect your business with clear proof of every delivery.
Compliance & delivery
Carrier verified Messages that always deliver, safely and reliably.
MessageDesk helps you get approved and fully registered with carriers. We ensure every update, alert, and confirmation reaches the right driver, dispatcher or stakeholder every time.
- Get fully registered and verified for carrier compliance.
- Ensure reliable delivery for time-sensitive texts.
- Fully managed automatic opt-in and opt-out tracking.
Built for those that depend on fast, clear, reliable communication.
From first text to the final delivery, MessageDesk keeps dispatch, operations, and delivery teams aligned to reduce errors, and save time.
Dispatchers
See every driver conversation in one place and reply in seconds. No more shared phones or missed texts, just instant updates.
Operations Managers
Get real-time visibility into what’s happening on every route. Message logs and attachments keep your records complete and auditable.
Drivers & Field Teams
Stay focused on the road. Just text updates, photos, or confirmations. There's literally nothing new you need to download or learn.
Owners, Leadership & IT
Connect SMS to your voice systems without changing a thing. Add texting to your existing numbers. No downtime. No switching systems.
Connect MessageDesk to thousands of your favorite apps.
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See all Integrations"MessageDesk removes the noise from dispatching. Everything is organized, visible, and fast. It helps our team focus on delivery, instead of chasing drivers."
Kim P. - Operations Manager
Additional dispatch & logistics texting resources.
Check out these resources from our blog.
Text Dispatch Software | Logistics & Dispatch SMS + Examples
Learn about text messaging for logistics companies, trucking companies, and dispatch.
Business Messaging | 8 min. read
Using Text Messages to Communicate With Employees & Staff
Guide to using employee text messaging systems to communicate with employees and staff.
Team Messaging | 11 min. read
How to Use SMS Customer Service Software for Text Support
How to get started with text customer service and use SMS customer service software.
Team Messaging | 12 min. read
It's time to start texting
Ready to deliver faster and communicate smarter?
MessageDesk helps logistics, dispatch, and delivery teams work faster, reduce errors, and keep operations on schedule without changing phone systems.