Get the Right Messages to the Right People
—Automatically, Every Time.
Relays eliminate manual sorting and assignment—so your team responds faster and nothing gets missed.
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Automation that fits your flow — not the other way around.
🚚 Logistics & dispatch — Route delivery updates and pickup requests to the right coordinator in real time.
👩 HR & recruiting — Direct candidate and employee messages by topic and time to the right contact.
📑 Professional services — Auto-route and collect photos and docs, update status—no manual triage.
👷 Home services & trades — Assign quotes, tag urgent requests, and escalate unclaimed jobs.
❤️ Support & sales — Reply, label, and assign based on keywords like “quote,” “pricing,” or “help.”.
Set the right owner, labels, and Inbox — without manual sorting.
Set the right owner, labels, and inbox automatically —without ever asking “who’s got this?”
- New conversations auto‑assign to the right person or labeled Inbox.
- Priority topics surface; low-value noise organizes itself.
- Nothing gets lost — conditions (time, keyword, number) set conversations in an inbox view.
- Actions assign owners and apply labels so work starts immediately.
Make ownership obvious & triage automatic.
Every message finds the right owner and Inbox without manual triage or sorting.
- New inbound messages trigger workflows automatically.
- Conditions (time, keyword, phone number) route every message to the right Inbox view.
- Actions assign owners and apply labels so work starts immediately.
- Scales across lines and teams without adding manual steps.
Keep momentum and set expectations — even when away.
Be ‘always on’ without being online—acknowledge, route, triage, and move on.
- All new messages get an instant acknowledgment.
- Set expectations with automatic responses.
- Collect key info automatically for fast follow-ups.
- Improve after‑hours experiences and response times.
Coming soon to Relays.
Here's what we're working on.
Outbound Webhooks
Zapier Integration
Inbound Webhooks
