Answer WhatsApp Messages From the Same Shared Inbox as Your Texts
We’re bringing WhatsApp into MessageDesk, so your team can reach the crews, staff, and customers who live on WhatsApp from your company account. Same inbox, same owners, same record as your texts.
Who you could reach
Reach people where they already message, without a group chat on someone’s phone.
These come from what operators ask us for on calls. When you join, tell us which ones fit your team.
Field crews · Oil and gas
“Our hands message each other on WhatsApp all day. HR should reach them there too.”
Crew changes and HR updates go out from the company account, and replies come back to an owner.
Cross-border drivers · Logistics
“Drivers on the Mexico side don’t text. They’re on WhatsApp.”
Dispatch answers them in the same inbox as the drivers who text.
Facility staff · Long-term care
“Notices go to a WhatsApp group on a manager’s phone, and new staff never see the old ones.”
Updates come from the facility, and every reply is on the record.
Operating companies · Materials
“Some of our plants run on texting and some run on WhatsApp.”
Each site uses the channel its people use, and the region sees all of it in one place.
Candidates · Staffing
“Half the people we recruit answer WhatsApp before they answer a text.”
Recruiters reply on either channel from the same queue, with one history per candidate.
Customers · Front office
“Customers message us on WhatsApp and it lands on one person’s phone.”
The front desk answers from the business account, and anyone on the team can pick it up.
Waitlist
Join the waitlist, and help decide what we build first.
Waitlist members hear first when it’s ready to try. Your answers shape what we build before then.
How we’re building it
WhatsApp works like the rest of your inbox.
A new channel shouldn’t mean a new place to check or a new set of rules for your team. These are the principles we’re building on.
One inbox, every channel
WhatsApp conversations sit beside your texts, with the same assignment, labels, internal comments, and Relays.
The same access rules
Your team sees the WhatsApp lines their role allows, the same way per-line access works for texting today.
The record stays whole
WhatsApp history stays with the business, searchable and exportable alongside every text.
WhatsApp questions.
Not yet. Today MessageDesk sends and receives SMS and MMS on US and Canadian numbers. WhatsApp is in development, and the waitlist hears first when it’s ready.
We haven’t set a date. Waitlist members hear first when it’s ready to try.
You’ll connect a WhatsApp Business account. Tell us your setup when you join, including whether you already use the WhatsApp Business app, and we’ll plan for it.
Reaching people in other countries is one of the main reasons teams ask us for WhatsApp. Tell us where your contacts are when you join, so we build for it.
That’s the plan. WhatsApp conversations come into the same shared inbox, with the same owners, labels, and comments as texts.
Pricing isn’t set yet. Meta charges for some business messages on WhatsApp, and we’ll be upfront about how that works before launch.
No. They keep using WhatsApp the way they do now and message your business account.
Yes. Most teams start with texting on the numbers they already have, so WhatsApp lands in an inbox that’s already running. Book a demo
Join the WhatsApp waitlist.
We’ll you posted on when WhatsApp is available in the inbox.