Security & compliance
Business Texting That Clears IT Review.
Get IT’s sign-off and start texting, backed by SOC 2 Type II, passwordless sign-in, and guided carrier registration.
SOC 2 Type II
Security & trust
Easy answers to your IT team’s security questions.
Send IT one link. Our SOC 2 Type II audit report and security policies are waiting in the Trust Center.
Coming soon
No passwords to leak or reset
Sign in with Google, Apple, or a one-time email code. Add a passkey for faster login.
MFA your admins can require
Admins can require an authenticator app or passkey for email sign-in. Google and Microsoft users keep your company’s MFA.
Microsoft Entra ID single sign-on
Coming soonYour team enters their work email and goes straight to your company’s Microsoft sign-in. Enterprise plan.
Sign-in & identity
Your team signs in the way your company already does.
No reset tickets, no passwords for IT to manage, and MFA on your terms.
Carrier registration
Start texting in days, not weeks. We guide registration.
Carriers require that you register every business number before you can text. We guide your registration, check it before carriers do, and monitor everything until you’re approved.
Hundreds
of businesses registered with the carriers through MessageDesk
Your website, made carrier-ready
Carriers check your website first. We help bring your privacy policy, SMS terms, and opt-in up to standard, with templates and a free checker.
Rejections caught in advance
We review every submission within about 24 hours and flag what would get it rejected, so you don’t lose days to corrections.
No guessing where you’re at
Track every step in Compliance Center. We tell you when you’re approved and help you resubmit if you’re not.
Most approvals take 1 to 3 business days once your website is compliant. We submit toll-free verification for you, and carrier fees are included.
Access & records
Each person sees only the numbers and conversations they should.
When someone asks what was said to a customer, you can find it and export it in minutes. Access is set by phone number, feature, and label.
Opt-outs
Opt-outs you don’t have to worry about.
MessageDesk watches every reply for STOP and unsubscribe. When one arrives, it confirms the opt-out, notes it in the conversation, and blocks future sends, including scheduled ones.
- Customers get a confirmation in your words
- Carriers see “Reply STOP to opt out” on every message, or once per conversation
- Opt-outs from your old platform carry over to every line
Multi-line opt-out
Turn on Inbox Opt-Out, and one STOP covers every number in your inbox, so no teammate on another line texts them by mistake.
“We kept our same numbers and VoIP provider and were texting in a couple days. No downtime, no added configuration or headaches.”
Greg G. · IT Administrator, Legal Practice
Teams that use this
See how teams like yours manage security and compliance.
Healthcare and long-term care
Reminders and staff texts, kept on record and free of PHI.
See the setup
Security and compliance questions.
Yes. MessageDesk is a SOC 2 Type II-certified platform. Request the audit report in the Trust Center.
Messages are encrypted at rest and in transit and hosted in the US on AWS. Access is set by role, phone number, and label, and sign-in is passwordless.
Yes, on the Enterprise plan. Once IT connects Microsoft Entra ID, anyone who enters a company email goes straight to your Microsoft sign-in.
Yes. Search the full history and export it to CSV or PDF. On Pro, outbound webhooks also send messages to your own systems.
Not with Inbox Opt-Out on. One STOP then blocks every number in your inbox. You set it in Compliance Center.
Not yet. HIPAA compliance is coming in Q4 2026. Until then, use MessageDesk for non-PHI work like appointment reminders.
Get your texting cleared by IT and the carriers.
Bring your IT questions and registration details. We’ll walk you through next steps in a 20 minute demo.