Security & Compliance

Security & Compliance for Business-Grade Texting

Q: Can MessageDesk provide security documentation?

Yes, MessageDesk provides security documentation through the MessageDesk Trust Center at https://security.messagedesk.com/

MessageDesk helps teams text with more confidence through SOC 2 Type II, compliance controls, and guided carrier registration.

Start free trial Talk to Sales

What security & compliance mean for your team:

Confidence in the platform behind your business texts

Less friction during security and procurement review

Better compliance and more reliable message delivery

A stronger foundation for secure, scalable texting

Seal badge with text 'AICPA SOC' and URL 'aicpa.org/soc4so' indicating SOC for Service Organizations certification.

Stronger trust

Gain confidence in the platform behind your business texting.

MessageDesk is AICPA SOC 2 Type II certified, giving customers, stakeholders, and internal teams more confidence in the controls and operating practices supporting every conversation.

Easier internal review

Move through security, procurement, and vendor review with less friction.

MessageDesk helps teams evaluate our texting platform more easily with documented controls, Trust Center access, and a stronger overall security posture.

Teammates by a water cooler in an office

Better compliance and delivery

Send business texts more reliably and stay aligned with carrier requirements.

MessageDesk helps teams manage opt-outs, support compliant messaging behavior, and complete A2P 10DLC registration for better delivery and more responsible SMS sending.

A stronger foundation for growth

Scale business texting with more oversight, accountability, and support.

As your organization grows, MessageDesk gives you a more secure and reviewable foundation for texting, along with access to the documentation teams need when questions come up.

Marty the MessageDesk Message Carrier Pigeon

FAQs

Frequently asked security and compliance questions.

What does SOC 2 Type II mean?

SOC 2 Type II is an independent audit that evaluates whether a company’s controls are designed appropriately and operating effectively over time.

Does SOC 2 mean SMS is end-to-end encrypted?

No. SOC 2 applies to the controls and operations behind MessageDesk. SMS itself is still a carrier-routed channel and is not end-to-end encrypted.

Who benefits most from SOC 2 at MessageDesk?

IT teams, security reviewers, procurement stakeholders, leadership teams, and any organization that wants more confidence in the vendor behind its business texting platform.

Why does SOC 2 matter for a business texting platform?

It helps customers and stakeholders feel more confident in the systems and practices behind the platform supporting business texting.

Can MessageDesk provide security documentation?

Yes. Customers can request additional security and compliance documentation through the MessageDesk Trust Center.

Is MessageDesk HIPAA compliant?

MessageDesk can be used for non-PHI communications, but it is not a platform for sending PHI over SMS. SMS is not end-to-end encrypted, and MessageDesk does not currently sign BAAs. For healthcare-related workflows, keep the text message itself generic and send patients to a secure portal for sensitive information.